My refund was due to be deposited today , and it wasn’t . Why not ?

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25 Replies New Member

My refund was due to be deposited today , and it wasn’t . Why not ?

If you tracked your refund using the Where’s My Federal Refund? tool and it states your refund date was 2/15/2019, IRS asks that if your refund is not credited to your account within 5 business days of your direct deposit date, to check with your bank to see if it has been received. If it has not been received after the 5th business day, then you would need to contact the IRS at 1-800-829-1954 to initiate a refund trace. The Bureau of Fiscal Service may need to review your claim before they can re-issue your IRS refund check, which can take up to 6 weeks to complete.

If you have elected to have your TurboTax fees paid from your tax refund, you may check the status of your Refund Transfer by visiting https://taxpayer.sbtpg.com/login

‎June 4, 2019 7:35 PM

My refund was due to be deposited today , and it wasn’t . Why not ?

It won't let me sign in says can't find my info

‎February 26, 2020 9:51 AM Intuit Alumni

My refund was due to be deposited today , and it wasn’t . Why not ?

Did you use pay with your refund when you filed?

You can also try calling the WMR automated hotline: 1-800-829-1954 or visit the IRS website.

Tax returns can disappear from WMR while they are being processed.

Please see below.

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‎February 26, 2020 10:00 AM New Member

My refund was due to be deposited today , and it wasn’t . Why not ?

Wheres my refund gave me a direct deposit date of today. I haven't received it and also doesn't say refund was sent. But still gives today's date. Any ideas?

‎February 26, 2020 1:28 PM Intuit Alumni

My refund was due to be deposited today , and it wasn’t . Why not ?

It is possible that the IRS has changed the refund direct deposit date and it is also possible that the refund has been sent to your bank, but Where's My Refund has not updated to reflect "Refund Sent".

It can take up to 5 business days for your bank to deposit your tax return into your account. If the status in Where’s My Refund? shows “Refund Sent”, the IRS has sent your tax refund to your bank for direct deposit.

Once your return has been accepted by the IRS, TurboTax no longer receives updates. You will need to contact the IRS at 1-800-829-1040 and follow the prompts for a live representative. The person that you speak with will have direct access to your tax return and be able to provide you with a status update.

When you call, make sure you have the following information:

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